Don't trust Suzuki

**NeilM** · 10-14-2005 07:46 PM

My wife rides a 2005 Burgman 400S. We got the bike last April, and since July, it's been back to the dealer over 20 times for the same problem - won't start when it's been sitting overnight. Our dealer did everything they knew, contacted Suzuki and did what they said, and even had the regional Suzuki tech go over the bike. Bottom line, it still has a defect that can't be fixed. Our dealer agreed that the bike should be replaced. Suzuki's response...FORGET IT. They're attitude about backing their product is, you bought it your're stuck with it.
Because the dealer is straight, I'm confident that they will replace the bike and duke it out with Suzuki. I hope so because I hate bringing lawyers into the picture (nothing personal to any of you who are).
So although I really like my C50, it's the last Suzuki we'll buy. Next one will be a Yamaha.

**Motorcycle Forum** · 10-14-2005 07:46 PM

**nhoel** · 10-14-2005 08:17 PM

Sorry, I still have an eye for the busa... but you should probably complain to some 3rd party entity or inquire if your state has a lemon law and proceed from there.

**NeilM** · 10-16-2005 05:58 PM

Washington lemon law covers 750cc and up. But I'm not finished yet.

**Rickster** · 10-24-2005 03:02 PM

Over the years I've owned bikes from Hodaka, Ossa, Honda, Yamaha, Suzuki, Kawasaki, And Harley Davidson. Now I'm not a big Harley fan, but I can say that they were the only company that didn't give me any grief. Just my own personal experiences

**SuzukiGirl1** · 10-25-2005 12:02 PM

Wow, talk about crap. I'm amazed by the trend with more and more businesses...they preach customer service...but deliver nothing.

**Scourge** · 10-25-2005 01:16 PM

Profit margins my dear, it's all about profit margins. Measured quarterly, so nobody thinks long term anymore.

**NeilM** · 11-04-2005 03:33 PM

Well here's an update on this saga. After 5+ months of trying to get this taken care of, Suzuki's field tech finally spent the day with the bike, and how about that...he determined there was a manufacturer defect. They're replacing the CPU, wireing harness, sub harness, and temp sensor. They're not sure which is causing the problem so they're just replacing everything it could be. And, Suzuki is coming up with a compensation offer for us. At first it was an offer of an extended warranty, but since we already have one we'll see what the next offer is.
Speak loudly and threaten with a big lawyer. It sometimes works.

**bat4255** · 11-06-2005 06:42 AM

Just in time for winter! At least it's finally being looked at.

**busa-boy33** · 07-25-2007 09:36 AM

Thats good info about the bike. I was going to get my mom one to ride around town and have some fun on but if there is a mfg problem with it then I will look into getting her something different. What I find amazing is that scooters are becoming more and more powerful/faster. Soon people on 600cc bikes are going to be in a race with someone on a scooter..lol just get that image in your head for a second..lol

**Rockhead** · 07-25-2007 11:57 AM

Wonder if the fellow lived happily ever after, almost two years later.

**busa-boy33** · 07-25-2007 12:18 PM

HA! Never even noticed the dates on this thing. Oh well..

**DR-Z125L** · 07-25-2007 03:31 PM

LOL everyone does that a few times..Well at least I did...

**oklahoma_mike** · 08-28-2007 11:58 AM

That SUCKS

**mtalicarox** · 08-28-2007 02:57 PM

Haha tahts funny about the 2 years thing.. now that hes not here.. SUZUKI ROCKS! NEIL WAS THE PROBLEM!!!.. haha he cant defend himself. I win.

**busa-boy33** · 09-06-2007 01:59 PM

He is probably riding a scooter now.. lol

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Don't trust Suzuki

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