Original Message Follows: ------------------------
Subject: broken power cable
Message Body: Hello. I use my Zumo almost exclusively on my motorcycle, and had forgotten about the broken power cable in my wife's car. Even though I always removed the cable from the cradle when not in use, it cracked apart and is not making connections. I realize my warranty is probably expired, but it's been broken for many months, but I haven't needed it until now (motorcycle season is over). Thank you very much.
[email protected] wrote: Dear Clint,
Thank you for contacting Garmin International. To replace the cable,
please follow the link below:
https://buy.garmin.com/shop/shop.do?pID=1371
Please let us know if there is anything else we can assist you further.
With Best Regards,
Matt H
Product Support Specialist
2nd Shift Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Matt H, Associate #5971
www.garmin.com
Original Message Follows: ------------------------
Hello, Matt.
I'm afraid this isn't a satisfactory response. This cable design is very poor, exposing the plug to incidental force by its protruding orientation, and the plug itself is flimsy and brittle. I would expect Garmin to handle the issue in a more responsible manner, not expect me to pay another $28 to fix a design problem with a $700 unit.
Thank you.
Clint
Dear Clint,
Thank you for your reply. I checked your device and it showed a first satellite acquisition date of October 18, 2008 and that is close enough to the year for me to go ahead an send you a replacement vehicle power cable under warranty. I placed order number 17044709 for this cable. You should have it within 3 - 5 business days.
With Best Regards,
Tom S
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tom S, Associate #5753
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